How can we help?
Support for every Buknal app. Check the answers below, or email us. A real person reads every message.
We reply within 1–2 business days.
Tell us which app you're using, your device, and what happened.
Choose your app
Purchases & refunds
Applies to all of our apps
How do I restore my purchase on a new phone or after reinstalling?
Purchases belong to your Apple Account, not your device. Make sure you're signed in to the same Apple Account you bought with, then open the app's upgrade screen and tap Restore (or Restore Purchases). You won't be charged again.
I paid, but the app still shows features as locked.
- Check that you're connected to the internet.
- Tap Restore on the app's upgrade screen.
- Close the app completely (swipe it away in the app switcher) and open it again.
Still locked? Email us with the app name and roughly when you bought it. Please don't send card numbers or screenshots of payment details. We never need them.
How do I get a refund?
All App Store payments go through Apple, so only Apple can issue refunds. We can't see your payment or refund it ourselves. Request one at reportaproblem.apple.com, sign in, and choose Request a refund.
How do I cancel a subscription?
Only YardKit uses subscriptions. Telcoo, BillRadar, and RoloGraph are one-time purchases with nothing to cancel.
On your iPhone, open Settings → [your name] → Subscriptions, choose YardKit, and tap Cancel Subscription. Cancel at least 24 hours before it renews. Deleting the app does not cancel a subscription.
Can you recover my data or look at my account?
None of our apps have accounts, and we don't store your data on our servers. It lives on your device, and in your own iCloud if the app syncs. That keeps it private, but it also means we can't see it or recover it. Keep iCloud Backup turned on to protect it.
Telcoo
Cable pair color code tool
What's free, and what does Premium unlock?
The free version looks up pairs 1 through 600. Premium is a one-time purchase, with no subscription, that unlocks:
- Pairs above 600, on cables up to 6000 pairs
- Custom cable counts and starting pairs
- Mixed cable counts in one lookup
I bought Telcoo back when it was a paid app. Do I have to pay again?
No. If you bought an earlier paid version, Premium unlocks automatically. If it doesn't, open the upgrade screen and tap Restore while signed in to the Apple Account you originally used. Still stuck? Email us and we'll sort it out.
How do I look up a pair on a cable that doesn't start at 1?
Set the cable's starting and ending pair (for example 301–600) before you look up a pair, and Telcoo calculates colors from that count. For cables made up of several ranges, use Mix Count to enter each range. Both are Premium features.
Can I find a pair number from its colors?
Yes. Use Reverse Lookup, choose the pair, binder, and super binder colors, and Telcoo shows the matching pair number.
The colors Telcoo shows don't match the cable in front of me.
Telcoo follows the standard North American color code, based on the count you entered. First, check that the cable count and starting pair are right. Real cables can still differ from the standard: they may be spliced out of sequence, mislabeled, or faded. Always confirm a pair with a tone set and your records before cutting or splicing.
YardKit
Personal lawn care coach
How much does YardKit Pro cost?
YardKit Pro is a subscription: $4.99 per month or $29.99 per year in the US. Prices can vary by country, and the app always shows the current price before you subscribe. If a free trial is offered, you won't be charged until it ends, unless you cancel at least 24 hours before.
Weather, soil temperature, or alerts aren't showing.
YardKit needs to know where your lawn is. Either allow location in Settings → Apps → YardKit → Location, or enter your ZIP code for the property. Weather also needs an internet connection. Then pull down on your lawn's page to refresh.
Plant identification got it wrong.
Identification returns likely matches, not certainties. For better results, photograph one plant up close in good daylight, with the leaves filling the frame. Never use it to decide whether a plant is safe to touch or eat, or whether it's toxic to pets.
My lawn plan isn't showing up on my other device.
YardKit syncs through your own iCloud. On both devices, sign in to the same Apple Account, make sure iCloud is on for YardKit, and connect to the internet. Syncing can take a few minutes.
How accurate is the camera lawn measurement?
It's an estimate. For the best result, walk the edge slowly in good light on reasonably level ground. Check the number before buying product by the bag.
BillRadar
Private bill tracker
Does BillRadar connect to my bank or pay my bills?
No. BillRadar never links to your bank and never moves money. You add bills yourself, and it reminds you when they're due and keeps a record of what you've paid.
What does Premium include?
BillRadar Premium is a one-time purchase with lifetime access, with no subscription. It includes:
- Unlimited bills, and multiple reminders per bill
- iCloud sync across your devices
- CSV import and export, plus advanced reports
- Custom themes and app icons
I'm not getting bill reminders.
- Open Settings → Notifications → BillRadar and turn on Allow Notifications.
- Check that a Focus mode, such as Sleep or Do Not Disturb, isn't silencing BillRadar.
- Open the bill in BillRadar and confirm it has a reminder set.
My bills aren't syncing between iPhone and iPad.
Sync is part of Premium and uses your private iCloud. On each device, sign in to the same Apple Account, turn on iCloud for BillRadar, and restore your Premium purchase. Give it a few minutes on a good connection.
How do I export my payment history?
With Premium, use Export Bills (CSV) in BillRadar's settings. The file opens in Numbers, Excel, or Google Sheets.
Face ID Lock isn't working.
Make sure Face ID is set up in Settings → Face ID & Passcode and that BillRadar is allowed to use it under Other Apps. After several failed attempts, iOS locks Face ID. Unlock your phone with its passcode, then try again.
RoloGraph
Contact manager
Why does RoloGraph need access to my contacts?
RoloGraph works directly with the contacts already on your iPhone, with no separate database to fill in. It needs access to find duplicates, show birthdays, and place contacts on the map. Your contacts are not uploaded to us.
I only see some of my contacts.
You probably granted limited access, which shares only the contacts you picked. To change it, open Settings → Apps → RoloGraph → Contacts and choose Full Access.
Does merging duplicates change my real contacts?
Yes. Merging updates the actual contacts on your iPhone. If you use iCloud Contacts, the change also syncs to your other devices. Review each merge before you confirm it. If your contacts matter to you, make sure iCloud Contacts or another backup is on first.
What does Lifetime Premium include?
The free plan lets you try RoloGraph's features with limits. Lifetime Premium is a one-time purchase, with no subscription, that removes those limits for duplicate merges, keep-in-touch reminders, the contacts map, notes, and tags.
A contact is missing from the map.
The map only shows contacts with a street address that Apple Maps can find. Add or correct the address in the Contacts app, and it will appear.